Systems do not run themselves; managers run them, and the team either follows the standard or does not. This hub collects our guides, calculators and templates on the people side of the operation: hiring and training a team that stays, scheduling to a forecast, the manager's daily log and weekly routine, the handbook and the rules on tips and labor, and staying inspection-ready. New in the role? Start with the manager's weekly routine, then the hiring and training guide.
Guides
Long-form guides with the formula, benchmarks by concept, a worked example and a routine.
Free calculators
No signup. Load the sample numbers to see how each one works, then enter your own.
The numbers to know
Typical ranges by concept. Use them to orient, then manage to your own weekly trend.
| Metric | Full service | Bar-led | Quick service | Fine dining / club |
|---|
| Hourly staff turnover (annual) | 70 to 100% | 70 to 100% | 100 to 150% | 50 to 80% |
| Labor hours per 100 covers | 45 to 60 | 35 to 50 | 25 to 40 | 60 to 90 |
| Sales per labor hour (SPLH) | $45 to $75 | $60 to $110 | $50 to $90 | $40 to $65 |
| Management salaries (of sales) | 8 to 12% | 7 to 10% | 6 to 9% | 10 to 14% |
| Payroll burden (of wages) | 18 to 22% | 18 to 22% | 18 to 22% | 20 to 25% |
| Labor, fully loaded | 30 to 35% | 25 to 30% | 25 to 30% | 33 to 38% |
All forty benchmarks, with what moves each one, are on the benchmarks page. Terms are defined in the glossary.
Templates and workbooks
Excel and Google Sheets tools built from the same methods, one-time purchase.
New to the job? The book The New Restaurant Manager's First 90 Days and its free reference cards walk through the first three months.
FAQ
What does a restaurant manager do each week?
Checks five numbers every shift (sales, labor, covers, comps and voids, and the log), closes the week with a prime cost on Monday, builds next week's schedule from a forecast, and runs a short weekly meeting from the log. The manager's weekly routine guide lays it out day by day.
What is a normal staff turnover rate for restaurants?
Hourly turnover often runs 70 to 100 percent a year in full service and 100 to 150 percent in quick service. Every departure costs money in hiring and training, which is why the first 90 days of a new hire matter most.
How should I train new restaurant staff?
With a written, day-by-day plan: shadow shifts, a station sign-off, a menu and service test, and check-ins at 7, 30 and 90 days. Trainers should be chosen and paid for the role, not just whoever is on shift.
What should a restaurant employee handbook include?
The basics every business needs (pay, attendance, conduct, harassment, safety), plus the rules generic templates miss: tips and tip pools, alcohol service, cash handling, walkouts, meals and uniforms. Review it once a year.
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