Finance & Daily Ops

Customer Feedback & Review Tracker

Name: Customer Feedback & Review Tracker
Brand: OpsEdge Hospitality
SKU: 4523864059
Availability: InStock

$13

Instant download · Excel + Google Sheets

Log reviews from Google, Yelp, TripAdvisor, Facebook and OpenTable in one place, see what guests praise and complain about, and never leave a 1-star unanswered.

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Reviews drive covers, so track them. Log every Google, Yelp, TripAdvisor, Facebook and OpenTable review and see your rating, response rate and trend on one dashboard.

What is inside

A review log for up to 300 reviews with platform, rating, theme and sentiment
Red flags on one and two star reviews and anything unanswered
Feedback themes for food, service, speed, ambiance, value and cleanliness
A dashboard with average rating, response rate, sentiment mix and monthly trend
Editable dropdowns for platforms and themes

Who it is for

General managers and owners who want to see what guests repeat about them and make sure no low review goes unanswered.

How it works

Excel and Google Sheets. Add reviews weekly and review the themes in your manager meeting.

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Before you buy

Common questions

How do I get the file?

Checkout happens on Etsy. As soon as payment clears, the download is available from your Etsy purchases page and from the receipt email Etsy sends you.

What do I need to open it?

The format is listed under the price at the top of this page. Spreadsheets open in Excel or Google Sheets, and PDF files open in any PDF reader. There is no subscription and nothing to install.

Can you add my logo, restaurant name or currency?

Yes. Add the Branding Add-on in our Etsy shop, or ask about a custom build if you want the tool shaped around your operation.

What if I get stuck setting it up?

Start with the template help page. If that does not solve it, email hello@opsedgehospitality.com and we will walk you through it.

Can I try the method before I buy?

Yes. The free calculators and guides cover the same formulas and routines, and the Prime Cost Score quiz shows where to start.

Verified Etsy buyers

What operators say about OpsEdge tools

★★★★★

"It has everything that I needed, even more"

VikasBought the Menu Engineering Matrix

★★★★★

"Great experience! Very patient with all my inquiries and easy to communicate with. Thank you!"

RosarioBought the Employee Scheduling & Labor Planner

★★★★★

"Rob is quite professional, he know exactly what we are in need very helpful and prompt in response."

SaifBought the Staff Schedule & Duty Roster

Read all reviews on Etsy →