Labor & HR

FOH Training System: Steps of Service

Name: FOH Training System: Steps of Service
Brand: OpsEdge Hospitality
SKU: 4483252537
Availability: InStock

$34

Instant download · Word + Excel

Train servers, hosts, bussers and runners to one standard, test them, and track who is cleared for the floor.

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Train every front of house role to one standard, test it, certify it and track who is cleared for the floor: servers, hosts, bussers, runners and dish, in one download.

What is inside

A server training manual and 15-step service system in editable Word
Pre-shift procedures, menu and beverage knowledge, and suggestive selling
An allergy protocol, responsible alcohol service and service recovery for common failures
Table management with meal timing, side work and end-of-shift procedures
Scripted problem scenarios and a do's and don'ts card
Role manuals, staff tests and an onboarding tracker in the same download

Who it is for

General managers and FOH leaders hiring regularly, and new openings that need a training program in place before the doors open.

How it works

Editable Word and spreadsheet files. Add your menu, house standards and logo, then run each new hire through the test and sign-off.

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Before you buy

Common questions

How do I get the file?

Checkout happens on Etsy. As soon as payment clears, the download is available from your Etsy purchases page and from the receipt email Etsy sends you.

What do I need to open it?

The format is listed under the price at the top of this page. Spreadsheets open in Excel or Google Sheets, and PDF files open in any PDF reader. There is no subscription and nothing to install.

Can you add my logo, restaurant name or currency?

Yes. Add the Branding Add-on in our Etsy shop, or ask about a custom build if you want the tool shaped around your operation.

What if I get stuck setting it up?

Start with the template help page. If that does not solve it, email hello@opsedgehospitality.com and we will walk you through it.

Can I try the method before I buy?

Yes. The free calculators and guides cover the same formulas and routines, and the Prime Cost Score quiz shows where to start.

Verified Etsy buyers

What operators say about OpsEdge tools

★★★★★

"It has everything that I needed, even more"

VikasBought the Menu Engineering Matrix

★★★★★

"Great experience! Very patient with all my inquiries and easy to communicate with. Thank you!"

RosarioBought the Employee Scheduling & Labor Planner

★★★★★

"Rob is quite professional, he know exactly what we are in need very helpful and prompt in response."

SaifBought the Staff Schedule & Duty Roster

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